Purpose

These General Terms and Conditions of Sale (GTCS) govern sales made on zvertujewels.be between Zvertu Jewelsand any person making a purchase (the “Customer”).

Seller’s identity

Zvertu Jewels – Sole proprietor
Company number: BE 0651.652.334
Address: Vestingstraat 53–57, 2018 Antwerp, Belgium
Email: info@zvertujewels.be

Products

Zvertu Jewels offers jewellery that is manufactured, assembled and/or inspected by the workshop.
Product descriptions specify, where applicable, the metal, alloy, gold colour, carat weight and gemstone quality.
Natural variations may occur (stones, shades, micro-details) without affecting quality or authenticity.

Prices

Prices are stated in euros, including VAT, excluding delivery costs. Delivery fees are displayed before order confirmation.
Zvertu Jewels reserves the right to change prices at any time; the applicable price is the one displayed at the time of order confirmation.

Orders

The ordering process follows: cart → information → delivery → payment → confirmation.
Order confirmation implies full acceptance of these GTCS.
Zvertu Jewels may refuse an order for legitimate reasons (suspected fraud, unavailability, payment anomaly, etc.).

Payment

Accepted payment methods: credit/debit card via Stripe (3-D Secure) and PayPal.
Payment data is processed by these providers only; the website does not store card numbers.

Availability

If an item becomes unavailable after an order is placed, the customer will be refunded or informed of a new delivery time, with the option to cancel free of charge.

Delivery

Delivery areas: Belgium and European Union countries only.

Indicative timelines:

• Standard pieces: shipped within 24–48 business hours
  (excluding peak periods, pre-orders or exceptional constraints)
• Bespoke creations: timeframe communicated in the quotation and confirmed after project validation

Risk is transferred to the customer upon delivery.

Bespoke and personalised creations

Bespoke or personalised jewellery refers to items made at the customer’s request
(e.g. engraving, specific size, alloy or stone choice, special adaptation, made-to-order production, etc.).

Bespoke production begins after:

• acceptance of the quotation, and
• payment of a 20% deposit.

In case of cancellation by the customer after quotation acceptance, the deposit remains non-refundable
(design time, reservation of materials/stones, workshop work).

Bespoke or personalised jewellery is non-exchangeable and non-refundable, except in the case of a proven defect under statutory warranties.

Right of withdrawal (EU)

1) Standard (non-personalised) products

In accordance with EU law, the customer has 14 days from receipt to notify withdrawal, and a further 14 days to return the product.

Essential condition: the jewellery must be returned new, unworn and unused, with no signs of use
(scratches, micro-scratches, odour, impact, alteration or deformation), complete, in its original packaging and with all accessories.

The product may only be handled to the extent necessary to verify its nature and characteristics, as in a physical store.
If handling exceeds this scope, Zvertu Jewels may:

• apply a reduction in the refund corresponding to depreciation, or
• refuse the return if the item is no longer resellable as new.

2) Personalised / bespoke products (exception)

Personalised or bespoke products do not benefit from the right of withdrawal.

Security tag / seal (anti-abuse)

Some jewellery may be delivered with a tamper-proof security tag.
If the tag is removed, cut or damaged, the jewellery is presumed to have been worn or handled beyond simple try-on.
The return may then be refused or subject to depreciation.

Hygiene exception — Earrings

For hygiene reasons, earrings (and jewellery intended to be worn on areas requiring hygienic precautions) cannot be returned if their sealed packaging has been opened and/or if the jewellery shows any sign of wear or try-on.
In case of doubt, Zvertu Jewels reserves the right to refuse the return.

Return procedure

Before any return, the customer must contact info@zvertujewels.be to obtain approval and a return number.

The product must be returned:

• with tracking and ideally insurance
• in packaging that adequately protects the jewellery
• complete and in its original packaging

Returns and refunds

Return address:
Zvertu Jewels – Sole proprietor
Vestingstraat 53–57, 2018 Antwerp, Belgium

Return costs are borne by the customer (except in the case of a proven defect).
Upon receipt, an inspection is carried out. If depreciation is observed
(wear, micro-scratches, odour, impact, removed seal, incomplete packaging), Zvertu Jewels may:

• reduce the refund amount, or
• refuse the return if the item is no longer resellable as new.

Refunds are issued within a maximum of 14 days after receipt and inspection, using the original payment method.
Initial delivery costs may remain payable if the order was not defective.

Conformity and statutory warranties

Belgian and European statutory warranties apply.
Excluded: normal wear and tear, impacts, improper use, contact with chemicals, lack of maintenance, or failure to follow care instructions.

An in-house workshop service may be offered upon request (setting checks, polishing, rhodium plating, etc.).

Customer service and mediation

Contact: info@zvertujewels.be
European Online Dispute Resolution (ODR) platform:
https://ec.europa.eu/consumers/odr/

Intellectual property

All creations, trademarks, visuals and texts remain the property of Zvertu Jewels. Any unauthorised reproduction is prohibited.

Personal data

Personal data processing is detailed in the privacy policy.
Certain data is necessary for contract performance (payment, delivery, invoicing).

Governing law and jurisdiction

Belgian law applies.
In the absence of amicable settlement, the courts of Antwerp have jurisdiction.

Model withdrawal form

To the attention of Zvertu Jewels — info@zvertujewels.be
I hereby notify you of my withdrawal from the contract relating to the sale of the following goods:
Ordered on / received on: …
Name: …
Address: …
Signature (if on paper): …
Date: …

Last updated: 01/02/2026